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Store Policies

Customer Service:
Please don’t hesitate to contact me if you have any questions or concerns. I always enjoy receiving messages that help me improve my store or my products in positive ways.
You can also find me on Instagram under “CrystaHealingCrystals”

• Please make payment within 3 days of purchase.
• If payment takes any longer than 5 business days without any contact from buyer it will be treated as a non-payment and the purchase will be cancelled and products relisted for availability.
• Please let me know if you have any problems with your payment as items will not be sent until payment has cleared.
• When paying with PayPal, make sure you follow through on all the steps. Pressing the PayPal button on the Madeit checkout page will send you to the PayPal site where you login to finish paying for the order. If you’re having problems, email me for an invoice request.

Your details will remain confidential and will not be sold to a third party

• I ship all orders within 48 hours (excluding weekends and public holiday orders).
• Orders will be shipped to the Madeit address not the PayPal address unless there is a note about change of address given when the order is made.
• All items sent via Australia Post.
• Estimated Shipping times are unavailable due to the unforeseen circumstances of COVID-19 that has created delays in the postal times.
• Unfortunately, I cannot take responsibility for any parcel lost or damaged in the postal system.
• I am not shipping internationally at this time due to the current disruptions in the global postal services.
I will resume in the future.

• I’m sorry but at this time “Crysta Healing Crystals” is not accepting returns, refunds or exchanges. Please ensure that you are serious about your purchase.
• If there is something that you might be interested in but you are unsure about sizing please message me as I may be able to create a custom for you.

Goods received:
It would be appreciated if you could take a moment to leave feedback upon receiving your item. This lets me know that you have received your item along with letting others know what to expect. It also a great way to let know how happy you are with your item.

Custom Orders:
• I am open to custom orders however as the time to create and the availability of materials varies please contact me for more information.
• Payment is required up front for custom made pieces before work can commence

***********Important: For Your Consideration**************
• Please note that the colours in photos may vary slightly from the actual item due to differences in computer monitors.
• Items made with semi-precious gemstones may slight differences between each bead as sometimes the gemstones are hand carved to make the beads.
• Product tip: Please make sure to take extra care of your handmade jewellery. Items should not be worn in the shower or when swimming. It is also advisable not to wear your handmade jewellery to bed, when playing sport or undertaking outdoor activities. If in the case that charm may attach to loose threads it is advisable not to pull to extract the charm as this could damage your item and whatever it is caught on.
• Most if not all of the products in my store contain small parts and may present a choking hazard. they are not recommended and are not recommend for children under 5 years old or animals.
• By purchasing any of my products you are agreeing that you are over 18, that you have read the product description fully, looked at any available images and that have contacted me with any questions that you might have in regards to the safe usage of your purchased products. You also agree to accept responsibility for the safe usage of the product.
• My embroidered soft toys are hand made with the utmost care and threads and decorations have been secured as tightly as possible. However due to the nature of the product some wear and tear may result in tearing of fabric or damage of threads.
• Parental supervision is required when giving any products to children.