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Store Policies

STORE POLICIES
For latest store information follow us on instagram @labelledwithheart, or www.facebook.com/labelledwithheart

All items are made to order.


PAYMENT
All prices are in AUD dollars. Payment is to be made via Paypal (you do not need an account, you can use just a credit/debit card).


SHIPPING
All orders are shipped from Sydney, Australia.
Turnaround time is currently 3 – 5 business day prior to being shipped. If you require your order urgently, please send me a message and we can work something out.

DELIVERY ADDRESS
Please ensure your address is correct. As a buyer you are responsible for ensuring your address is accurate when ordering.

SHIPPING
All orders are sent via regular Australia Post.
Please allow 3-10 business days for your order to arrive.

Express post is also listed as an option for shipping. This does not move your order to the top of list, it is only express shipping.

DELIVERY TIMES
I cannot advise an arrival date of your parcel. I can only guarantee a shipping date. I do not issue refunds or accept returns because a package does not arrive on time.

LOSS OR DAMAGE
Whilst it is uncommon for a parcel to be lost or damaged in the post, it does unfortunately sometimes occur. If your item arrives damaged, please send through photos within 1 day of receiving the item. If appropriate, I will resend the order. I will not replace items that are incorrectly applied.


VINYL CARE
- Your labels must be applied within one week of receiving them. Waiting any longer can compromise the adhesive and the transfer film will be harder to remove.
- All labels will have the first letter of each word as CAPS unless you specifically ask otherwise.
- Please ensure you type names correctly, as the labels will be copied exactly from what you input.
- Labels are NOT dishwasher or microwave safe. Hand wash only. Do not soak.