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Store Policies

All items are handmade by myself in my pet free, smoke free home. I also package the items in my home. I'm human, so if there are any mistakes with your order or items, please message me and I'll do my best to make it right!

Secure options:
Credit Card

All my items are Ready to Ship! For when you don’t have time to wait!
I will make every effort to post items within 2 - 3 business days of receiving payment. All items are posted via Australia Post. Estimated delivery times will vary depending on your location. All items are shipped from Sydney, NSW.
Australia Post provides guidelines for expected delivery times. Once an order is posted, we have no control over how quickly your order will be delivered to you. Covid19 has affected delivery times. Please be patient.
Shipment will be made to the address specified. Please make sure your details are correct. Sage and Jade Handmade is not responsible for lost purchases due to incorrect addresses. Orders which are returned to us as undeliverable, will incur a re-dispatch fee at your expense.

Returns and Exchanges:

Before purchase, please check the measurement tables provided to ensure a good fit.

It is very important to me that you are very happy with your order. If you have any questions about sizing, please message me prior to making your purchase. I am happy to assist in any way I can!

If for some reason you are not satisfied with your product you can return it, unworn, in new condition, within 7 days of delivery. I will offer a full refund, however, the return postage is the buyer's responsibility.

Please contact me within 3 days of delivery to notify of return.

Additional Info:
I try my best to reply to your messages as soon as possible, but I'm not always able to message you right away.
Thank you for visiting my store. If you have any questions or requests, please feel free to email me. I would love to hear from you.
Kind regards
Sage and Jade Handmade