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Store Policies

Thank you for supporting handmade.
Payment must be made at the time of purchase.
Payment can be made by credit card or PayPal.
Direct debit is also available. Please contact me for banking details.
Afterpay is also available.

* All items are initiated with Australia Post within 1-3 business days after payment clears.

All items are posted using Australia Post and are wrapped in protective brown paper, paper washi tape and card decoration. Larger parcels ($9.00 postage and above) will be posted in a 100% compostable, zero-waste bag where possible or an Australia Post parcel.
Smaller items ($4.50 postage) will be posted in an Australia Post tracked envelope.
Please note that when purchasing additional items, postage is free. For example, if you purchase a mask and a medium sized pouch, postage will be $9.00 and therefore the $3.50 postage will cancel when added to shopping cart.

FREE SHIPPING is available if you spend $60 or more in my store.

Please use the code: BANKSIAPOST22 at the check out, if your total purchase is $60 or more, to redeem free postage on your order!

Postage for all items will include a tracking number. Unfortunately I am not responsible for any damage caused in transit.

Refund Policy
Any request for a refund or exchange must be made within 15 days of purchase.

All my items are handmade by me and care is taken to ensure each item is free from faults or damage prior to shipping. Aside from normal irregularities that can occur when sewing handmade items, if I've missed something and your item is faulty, please contact me as soon as possible. A refund or exchange will only be considered if the faulty item is unused. Photo evidence will be required. Returns are posted at the buyers expense.

**Refunds will not be given for change of mind** Refunds will not be given for reusable face masks**

Please note: Colours will vary on different screens and may not be as true as the actual item. I'd be happy to send further pics if needed.

There are items I may consider making to order such as scrunchies, face masks or pet bandanas. This will depend on availability of fabric I have in stock. Please send me a message if you have a request.

About my Reusable, Washable Face Masks:
Handmade masks are not medical grade and I can make no medical or health claims in regards to these. Two layers of fabric are the minimum standard requirement. (According to NSW Health and CDC Guidelines).
If purchasing a mask, please do wash your mask before wearing. See my item descriptions for further information on caring for masks.