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Store Policies

STORE POLICIES

PAYMENT:-
Stripe, PayPal & Bank Transfer.

POSTAGE & SHIPPING:-
Postage is a flat rate of $9.00 for regular and $12.00 for Express, within Australia.

Please allow between 1- 3 working days to process your order. This does not include Australia Post delivery times.

How to care for your products

As your piece is handmade, I recommend you always take care of your jewellery. Store in a dry safe place, away from dust and direct sunlight. Even though polymer clay is durable and strong it still needs to be cared for correctly because it can be easily broken with improper use and storage, especially if the design is delicate - earring boards are great!

Even though polymer clay itself is waterproof we recommend keeping them away from water, avoid contact with makeup, hair products and perfume as lighter coloured clay may stain if it comes in contact with these products. If you do get makeup on your earrings wipe them off gently with a soft cloth or baby wipe. Use mild detergent if necessary.

All jewellery that has any metal components such as silver, rose gold, brass etc may tarnish over time, this happens to all metals. You can clean by polishing with a jewellery cloth. Brass cleans up beautifully with water, baking soda with a small amount of lemon mixed. Use a cotton bud or ball, and gently wipe over the brass components. Dry with a cloth.

Whilst I use premium quality products to produce my jewellery, they can be susceptible to damage or breakage if not looked after. I recommend carrying them in a container or box that cannot be bent or squashed during travel.

RETURNS & REFUNDS:-

Please note due to health and hygiene regulations you cannot return your earrings. Refunds and exchanges will not be given to items already dispatched for hygiene reasons. If you are genuinely dissatisfied with the items received please contact me via email at hello@claybelledesigns.com and I will do my best to resolve any issues.