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Store Policies

Payment-

Payment is required within 2 days of purchase.

Postage-

Australia wide postage only.

In stock items will be shipped within 2 days of payment being received.

Custom orders please allow up to 1 week.

If local I am happy to arrange pick up. Please contact me for details.

Refund and Exchange -

If you have any issues with your order please contact me at tobyandmemacrame@gmail.com

I understand it can be difficult to shop online so if you are not happy with your item I am happy to provide a refund upon you returning the item at your own expense. You will be refunded for the item cost excluding original postage cost. Item must be returned within 7 days to receive refund.

Damaged items - please contact me within 7 days of recieving your item and I will provide a full refund or exchange.