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Store Policies

TERMS AND CONDITIONS

Jacks Laser Works believe in Fair Trade and Trading fairly. Please review our Terms and Conditions below.
Jacks Laser Works, on this page may be referred to as, “JLW”, “We”,or “Us”.
“Customer”, “You”, and “Your” shall mean the person or organisation who takes possession of the ordered goods, all of whom will be jointly and severally liable hereunder.
“Order” means the selection and payment of goods ordered through this website

1. ACCEPTANCE OF TERMS
Placement of an Order on this website to JLW implies full acceptance of the Terms as stated herein and implied.

2. PRICE, CURRENCY and GST
All prices stated on this website are stated in Australian Dollars (AUD) and are inclusive of the 10% Goods and Services Tax (GST). Orders will be processed in Australian Dollars (AUD) only, we do not accept payments in other currencies. JLW reserve the right to change prices of goods advertised on this website, without notice. Orders will not depart JLW’s fulfilment centre until payment is received in full.

3. PAYMENT AND SECURITY
You must place your Order for goods in this online store. We do not accept cash or cheque payments. We do not accept email or phone orders.
Secure payment options during the website Check Out process include Visa, MasterCard and Amex cards via PayPal’s portal, or payment direct from your PayPal account. You do not need to have or create a PayPal account to pay using your debit or credit card.
Funds are debited from your account at the time you complete your order.
We do not view, or store your credit card information at any time. To help safeguard you against identity theft, every PayPal transaction is followed by an email confirming your transaction.

4. MINIMUM ORDER VALUE
There is no minimum order value.

5. ORDER PROCESS & DELIVERY
All JLW’s goods are made to order. Please allow 5 to 8 Business Days for despatch. Australia Post delivery times then apply.
Delivery can be made to your Post Office Box or physical address. Delivery will be made as ‘Authority to Leave’ without signature. Neither we nor Australia Post will call ahead to advise of delivery day or time.

6. DELIVERY CHARGE
Delivery is free Australia wide. All goods shipped standard by Australia Post.

7. DAMAGED OR MISSING ITEMS
Please check your Order immediately on delivery and please advise us of any discrepancies within 24 hours of receipt.
Your Order may comprise several bundles or packages. First check that you have received all your Order packages. If after completely unpacking all packages you establish that you are missing goods, please Contact Us. We will rectify any mistake at JLW’s cost. We will either send you the missing goods or issue a refund, at JLW’s determination.
Should there be any damage to your Order items please Contact Us and we will either, at JLW’s determination, arrange the despatch of a replacement or a refund for the damage. You must retain the damaged goods. For insurance purposes we may request you email a photo of the damage goods and/or have you repack the goods for return.
We reserve the right to examine the veracity of any claim. Claims maybe denied when made after a ‘reasonable’ time frame has lapsed.

8. CONSUMER RIGHTS
As a consumer, under Australian Consumer Law, you are guaranteed that the goods you have purchased:
Are of acceptable quality;
Match the description given on this website; and
Are fit for their intended purpose.
Please check your order immediately on delivery.
If there is a major problem with the goods we ask that you return the defective goods to us, at your cost, and when we receive those goods you can choose a refund or exchange.
If the problem is not major, we ask that you return the goods to us, at your cost, and we will then send you a free replacement. Alternatively, you can choose to keep the goods and we will compensate you for any drop in value.
Please Contact Us should you have any concerns with your purchased goods.

9. DISCLAIMER OF IMPLIED WARRANTIES AND LIMITATION ON DAMAGES
You acknowledge and agree that each of the goods you purchase is of a size, design, and capacity selected by you and that the same is suitable for your intended purposes. Neither we nor any officer, employee, agent, or representative of JLW has made any representations or warranties, neither oral nor in writing, with respect to the goods. To the extent permitted by Law, we expressly disclaim any and all warranties, express and implied, pertaining to the goods including, but not limited to, all warranties of merchantability and fitness for any particular purpose.

10. ORDER CANCELLATION
Requests for cancellation must be emailed through the Contact Us page. You may request we cancel your Order, and we may agree but only if your Order has not begun to been made. If we agree to cancel your Order you will be charged a $5.00 administration fee which will be deducted from the refund amount. Your refund amount, if any, will be credited to either your credit/debit card or PayPal account at our determination.
We do not accept Order cancellation:
If your Order has begun to be made;
In the event of delayed delivery; or
If you change your mind.

11. EXCHANGES, REPLACEMENTS and RETURNS
All sales are final. We do not allow returns and we will not exchange or replace goods.
We do not provide a refund of the sale amount for any goods delivered but not used. If you are unsure how many of the goods you will require, it is best to order less initially and organise for additional goods later.

12. PRIVACY POLICY
We respect your privacy and we will keep all your details provided through and in connection with use of this website secure and confidential. We will not disclose customer information to third parties.
When you place an Order we collect your name, email address, mailing address, delivery address, and phone number. We may record which goods you purchase. We also monitor customer traffic patterns and site use that enables us to improve the service we provide. This information is used to process orders and to provide a more personal shopping experience. We may use this information to tell you about changes and to let you know about our products and our other services.
We do not sell, trade or rent your personal information to other companies. To access and request the correction or removal of any of your personal information please Contact Us
If you have any other concerns about your privacy, please Contact Us

13. CHANGES TO TERMS OF TRADE
We may, at any time, and in JLW’s sole discretion, modify these Terms. Such modifications will be effective immediately upon posting on this website. You agree to review these Terms periodically.