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Store Policies

Payment
Payment can be made by PayPal which accepts credit card and PayPal payments

Postage
We use Australia Post and ship orders in Australia only. For all items listed in our store, these are available and ready for shipping, they will be sent within 2 business days of receipt of payment.

Postage timeframe for Custom orders will be confirmed at time of order.

Returns/Exchanges
All items are checked and photographed prior to shipping to ensure the highest quality standards. Due to the nature of these items, there are no refunds or exchanges.

If due to circumstances beyond our control you receive a damaged item please contact us via email cheekyhippobabygifts@hotmail.com within 7 days of receipt of goods, include photographic evidence of damage, to discuss further.

Items will not be replaced due to change of mind, misuse or general wear and tear.

Custom Orders
If you like what you see but would like a different combination of items/colours not displayed, please email us to discuss availability and pricing. A Custom quote will be provided, and Custom orders will not be commenced prior to payment being received.

Disclaimer/Safety
Crochet animals are fitted with Safety Eyes and whilst care and attention is made to secure these safely, be aware that small parts may be a choking hazard to young children and babies. We recommend adult supervision of crochet animals for babies and children under 3 years of age.

FAQ's
Please note that our crochet blankets and animals are all handmade, so each item is unique. Every effort is made to represent all items as accurately as possible, however colours may appear differently depending on the screen you are using (computer/phone/tablet).

Cleaning:
The crochet blankets and animals are made from natural and synthetic fibres and care should be taken when cleaning.
A care instruction card will be included with all purchases – follow those instructions for best results.

If there is anything else you would like to know feel free to email us @ cheekyhippobabygifts@hotmail.com.

Thanks
Cheeky Hippo Handmade Baby Gifts