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Store Policies

Welcome to ERS Creations & Designs. Please read our store policies and creating if you have any questions please contact us via message or email.

We ask that payment is required within 1-2 days. Payment methods are via Paypal, card or Direct Deposit. If payment is paid via deposit, the details will be supplied and we ask that you please place your name as the reference as this makes it easier to process and fulfil your order. If payment is not received in the time specified, your order may be cancelled.

All of our parcel items are sent with tracking Australia wide. We take great care and pride when packaging your orders and we use a combination of clear cellophane bags, bubble wrap, tissue paper or when necessary boxes will be used. We do not take responsibility for parcels which go missing in the post or arrive damaged. Delivery costs are the buyers responsibility. When payment has been cleared, we will package and lodge your order for delivery. Tracking numbers will be provided on request. We will also indicate with Made it when your parcel has been posted. To make it easier, please ensure your Made it address is correct and up to date as we will use this address to post orders. We do not use Paypal addresses.

Please choose your items carefully and we take great care in ensuring that our photography clearly and accurately represents the items. However at times, some screen resolutions can affect the colours slightly. We ask that you please review your cart carefully before completing the checkout. Once you have completed the Made it checkout process, you have committed to the purchase.

No refund or exchange for change of mind. We ask that you please look at the descriptions and photos carefully before making a purchase. If the item somehow appears broken or faulty upon arrival, please contact us via email to discuss.

Please remember that all small objects may pose a potential choking hazard and we ask that care and supervision is vital for young children. The felt sets and puppets are required to be used by children under parental supervision. We will not be held responsible for any misuse of our handmade items/products.

We take great pride in our work of the unique designs and creations. Please respect our originality, designs, styles and integrity of our work and do not replicate them.

Thank you for your time in reading through our store policies. You can also find us on Facebook and Instagram to keep up to date with all our new designs and market locations.

ERS Creations & Designs