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Store Policies

//PRICING
All prices listed are in Australian Dollars. Shipping is additional to these prices. Payment is accepted through credit card, PayPal and bank deposit.

//TURNAROUND TIME
All our products are handmade from scratch and while I do my best to work as fast as possible quality takes time so please allow up to 10 business days for your order to be made. If you require a parcel in a hurry, please contact me on hello@poppysonrisa.com.au about getting your order in a flash!

//SHIPPING WITHIN AUSTRALIA
Let’s keep shipping simple! Postage is capped at $9.00 and offering FREE Australian shipping on all orders over $100.00. Use code FREE100 for free shipping to apply at Checkout. 
An email will be sent with a tracking number once your parcel has been dispatched. FREE CLICK & COLLECT is available to all residents in the Albury/Wodonga area, please send me an email to organise.
If you need your items quick, Express Shipping is also available and capped at $12.00.

//RETURNS & EXCHANGES
I want you to love your Poppy Sonrisa purchase, so if you’re not happy, please let me know. You're welcome to return your goodies for a full refund less shipping cost. Items must be returned in new and saleable condition and returned within 7 days of you receiving it. Personalised items such as Sensory Cubes, Hooded Towels and Santa Sacks cannot be exchanged. Sale items are non refundable.
PLEASE NOTE: Refunds will be credited to your original method of payment.



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