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Store Policies

Shipping
Shipping can be complicated, so in order to make placing an order easier I have set a flat rate of $10.50 for all orders no matter the size.

Australia - $10.50
New Zealand - $25.00

I use Australia Post for delivery of all orders.

I will endeavour to have your parcel out the door and on its way to you within 24 hours of your order being placed.

Please be aware, I cannot be held responsible for loss of parcels once they have left my hands and are on route to you.

It’s a dirt Bag!
All Milotto + Co orders are sent in recyclable packaging.

Returns
All efforts have been taken to ensure the accuracy of all photographs. Milotto + Co cannot be held responsible for accuracy in colours shown on screen as they can vary from screen to screen.

The nature of natural dyeing means there will sometimes be inconsistencies from skein to skein and piece to piece of fabric. This is perfectly normal. These yarns are dyed in small batches of 5 -10 but even when an identical recipe is used there can be very slight variations in skein colour. It is advisable to always alternate skein, particularly when knitting with block (single) colours.

Please follow all the care instructions as outlined in the product description as I cannot be held responsible for goods that have been laundered incorrectly.

Any claims on faulty items must be made within 14 days of receipt. To make a claim please email me at milottoandco@gmail.com.