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Store Policies

[Shipping information]

Please message me if you are local and would like to collect from the Ipswich area and I can give you a free shipping code.

Items will be shipped within 1-3 working days after receiving cleared payment. Exceptions are only for public holidays and weekends. I will provide a tracking number where applicable.

Australian customers: All items will be sent via Australia Post.
If you require express post, registered post or insurance please contact me to arrange.
After posting if I've overcharged I'll refund the difference via PayPal.
Please allow 1 - 2 weeks for delivery, dependent on Australia Post.

International customers: All items will be sent via Standard Air mail (no tracking) from Australia Post.
Please allow 3 - 8 weeks for delivery, dependent on both Australia Post and your own postal system. There is no way to estimate any delivery times for international orders as a countries customs can take any length of time to process.

My responsibility for the item ends once I have posted it. Please note that I do not take responsibility for LOST OR DAMAGED items.

I will ship to your MADEIT address.
Please check your shipping address. I cannot be responsible for an incorrect address.

***INTERNATIONAL CUSTOMERS***
Buyers are responsible for paying any duties, customs fees, VAT and applicable taxes that may be incurred, and should check into those charges before making a purchase.
Thanks for your understanding.

[Refunds, returns & exchanges]

If you are not happy with your purchase, then please contact me as soon as you receive your parcel . Please contact me before returning an item so that we can work together to resolve any issues you may have.
Item must be returned unused, in perfect condition and in the original packaging for me to issue a refund. All you have to do is pay for the shipping. Refund will only be made after receiving the item back. All shipping costs will not be refunded.

If you are returning an item from overseas (outside Australia) please clearly mark your returned package with 'RETURNED GOODS' so that customs fees are not applied to the returned items. Without this a customs fee may be charged and this will be deducted from your refund.

*** Cancelling an order ***
I will accept order cancellations within 24 hours of purchase, unless the item has already shipped.