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Store Policies

>>Domestic Shipping Policy:
"Free Shipping available, in some pieces" This Service DOES NOT PROVIDE A TRACKING FACILITY, to keep the cost low. If you prefer registered shipping, please upgrade in the cart.

Orders sent via Registered Postage with signature on delivery will arrive at your door within 4-7 days.
Tracking number details will be provided upon delivery.

Shipping upgrades available in the cart.

**Christmas shipping**
If you are unsure as to whether or not your item will arrive on time, please upgrade for Express Shipping available at checkout, to be on the safe side. According to Australia Post Holiday postage guide, parcels may take up to 10 days to arrive within Australia, not counting Public Holidays.
Thank you and Merry Christmas!

>>International Shipping Policy
Economy Air International Shipping generally arrives within 2-4 weeks. This service DOES NOT include tracking.

Shipping upgrades available in the cart. Adds tracking and seems to expedite delivery, most arrive within 10 days.

Shipping information provided is given as a guide, it is not a guarantee. Any delay caused by the mail carrier or customs is infrequent and beyond my control.

**Allow extra time during Holiday Season.
**I will ship to the address on your MADEIT order unless told differently.
**Provide a telephone number, very important.
**I don’t refund items lost by couriers or the Post Office or items damaged in transit. You will have to claim from the courier or postal service if this occurs.

>>Gift wrapping & Care Instructions
Soul Healing Jewelry is beautifully packaged in a 100% natural cotton pouch with the Store Logo.
Ready to be presented as a gift.
EXTRAS:
Description cards for each genuine crystal explaining the healing/ metaphysic energy.
Instructions/ advice card, explaining how to take care of the Soul Healing crystals.
Instructions card, explaining how to take care of the Soul Healing stainless steel laser charms.

IMPORTANT:
I advise taking your Jewelry off before swimming and showering. The chemicals in pools and even the chlorine in drinking water can bleach the natural gemstones / Crystals.

>>Sizing details
STANDARD * BRACELET * SIZES

Newborn = 4"/10.5cm
3 to 6 Months = 4.5"/11.5cm
6 to 12 Months = 4.75"/12cm
18 to 24 Months = 5"/13cm
2 Years = 5.5"/14cm
3 Years = 5.75"/15cm
4 to 5 Years = 6"/15.5cm
6 to 7 Years = 6.5"/17cm
8 to 12 Years = 7"/18cm

Extra small (XS) 6.5”/17cm = Small woman’s wrist
Small (S) 7"/18cm = Average woman’s wrist
~Optional (OP) 7.5”/ 19cm~
Medium (M) 8”/20.5cm = Average man’s wrist or woman with large wrist
Large (L) 9"/23cm = For a man with large wrist
Extra large (XL) 9.5” = For a man with a very large wrist

>>Custom and personalised orders
If there is a custom item you would like, just start a conversation with me, I’d love to work with you.
Personalised jewellery is a great way to create a customised gift for yourself or someone special.

HAND-STAMPED CHARMS:
Please note, that each stamping is done by hand, so each letter or name may have slight variations in depth, alignment and spacing.
These things should not be looked at as flaws, but as characteristics that give each piece, it's uniqueness.
I cannot stamp on the back of pieces unless noted in item description.

>>Sending as a gift?
Let me know and I will gladly include a little card and a message for you.
If you are sending a gift to family or friends in Australia, I can post directly to their address.

>>Additional Policies & FAQS
I work around the clock to provide high-quality jewellery items and unequivocal customer care. I ask that all of my customers refrain from leaving neutral feedback and please give me the opportunity to correct any eventualities that should arise.

>>Cancellations & Faults
If an item is faulty, contact me immediately, refunds, repairs and exchanges are offered on a fair case by case scenario.

To ensure the longevity of your jewels, don’t:
*Wear them in the shower.
*Wear them in a spa/ ocean/ pool.
*Wear them whilst doing a vigorous activity (exercise/housework/sports)

Although the items are hand-made with a great deal of love and care with durability in mind, they should be treated like any precious items of jewellery.