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Store Policies

Processing Times:

Current order processing times are 1-2 and your order will be posted within that time frame. Please allow extra postage time. Australian postage time 1-2 weeks. International Postage time 2-3 weeks.

Payment Policies:

Payment methods are Paypal and Direct Deposit.
Direct Deposit payments are only accepted from Australian buyers. If you are paying through Direct Deposit please allow an extra 2-3 days for me to receive your payment. Please use your name as a reference when making the direct deposit. I will post only after I have received your payment.

Shipping Policies:

AUSTRALIAN CUSTOMERS
Items are posted with Australia Post Standard Post. (NO TRACKING) Express Post is available and includes a tracking number. Other postage upgrades are available. Please contact me for prices.
INTERNATIONAL CUSTOMERS:
International orders are shipped via Air Mail. Standard Air Mail DOES NOT include tracking.
Please allow 2-3 weeks for delivery to destinations outside of Australia.
Postage upgrades are available. Please contact me for prices

Pen Beeston - Artist will always ensure your purchases are carefully packaged and we use the postage address provided on the Madeit invoice.

INTERNATIONAL BUYERS PLEASE READ: Please be aware your country may charge additional customs duty and/or import taxes. Please also be aware that as the seller we do not pay for any applicable duty, value added taxes (VAT) or import consumption taxes charged to you by your country. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. We will not put false information on Customs Forms as it is a criminal offence so please do not ask. Thank you.

Returns & Exchanges Policies:

Sorry no refunds or returns unless the item is faulty or is not as described. Return postage for product returns is at the buyer's expense. Pen Beeston - Artist, makes every effort to ensure an accurate product description is provided. Please carefully read the listing and look at the photos prior to purchase. Please make yourself aware of all of my shop policies prior to purchase.

Additional Info:

If you have any queries about your purchases or my shop policies please do not hesitate to contact me. I am only too happy to help you feel comfortable purchasing from my store.