1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar

Store Policies

I do not offer any refunds or exchanges - but if there is a problem with your order please contact me ASAP so we can work together for a resolution.

SHIPPING

I aim to ship all orders within 1-2 business days. If for some reason I cannot I will contact you ASAP.

ORDER PACKAGING - ECO FRIENDLY

Orders are sent out in clean white boxes all wrapped up and ready for you!
I try to use minimum eco friendly packaging, so as to reduce waste.
I use clean recycled paper for my labels and packaging - and it's ALL recyclable.

*Do any of your soaps contain palm oil?
Nope!

*Are you a legit Soapmaker?
Yes - Here is my NICNAS registration: 15312
Any person that wishes to sell handmade soap within Australia must be registered with this government body.

*Can I request a custom or themed order?
Absolutely! But please allow about 6 weeks from start to finish. For handmade soap orders there is a curing
time of 4 weeks, the extra 2 weeks is just in case postage takes longer than normal.

If you need any special shapes, colours or fragrances just let me know. Most of the time I should be able to help you but every now and then I just won't be able to get my hands on a certain item to make your wish come true.

Sometimes you gotta plan ahead!

*But I'm allergic to soap!
You may actually be very sensitive to fragrances and other unfriendly additives in commercial soaps. I highly
suggest trying one of my soaps for sensitive skin.

A friend with severe eczema and dermatitis uses these soaps and says she doesn't get irritated by them. Why not try some out for yourself?