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Store Policies

Postage and Processing Policy
I want you to start enjoying your purchase as soon as possible. All ‘In Stock’ items will be shipped using Australia Post within 2 business days of receiving payment. (Australia Post policy and delivery times apply) Your tracking number will be emailed to you when your order is on its way. For Custom Orders, please refer to the Custom Orders section.

Please ensure your address is correct as no responsibility will be taken if your item goes astray because incorrect details were given.

Refund Policy
Any request for a refund or exchange must be made within 15 days of purchase.

As all my 'little pretties' are handmade, some slight imperfections may occur. Whether it be a slightly crooked top stitch or it's not perfectly symetrical, it has been made with love and passion for you and all care is taken to ensure your 'pretty' is free from faults or damage prior to shipping. However, if I've had a moment and missed something and your item is faulty, please contact me as soon as possible. A refund or exchange will only be considered if the faulty item is unused. Photo evidence will be required.

Please note: Colours will vary on different screens and may not be as true as the actual item. I'd be happy to send further pics if needed.

**Refunds will not be given for change of mind**

Custom Orders
Please email me directly with your request for a custom-made item. Please put, Custom Order and your name, in the subject line and provide a brief description, or even a photo, of what you’re after. I will contact you as soon as possible to discuss more in-depth details. Once the details have been nutted out, a quote will be sent to you, and if you’re happy with everything a non-refundable deposit of 50% of the quoted price will be required. When your little pretty is completed I will let you know, and final payment will need to be made prior to shipping. Once the remaining payment has been received your item will be shipped and the tracking number will be emailed to you so you can stalk the mailman.