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Store Policies

STORE POLICIES – LONG-WINDED BUT ALL IMPORTANT SO PLEASE BEAR WITH ME!
Please remember that kokedamas are living items and as such do require sunlight and water for their survival. Whilst I do pack them very carefully to protect them and they are well moistened and wrapped prior to sending, after spending days at a time in a box they may look a little under the weather on arrival. Please unwrap them, give them a good drink (if they look or feel dry) and place them in a suitably-lit position. They should return to their beautiful selves within a couple of days.

Please check your listed email address is correct in case I need to contact you.

PAYMENT
I accept payment by PayPal.

POSTAGE
Postage is within Australia only with the exception of NT, TAS & WA (for orders containing live plants/moss/soil) due to quarantine restrictions. Sorry! All other items post Australia-wide.

Physical address needs to be provided in order to post live plants.

All items containing live plants will be posted on Monday to Friday. The time it takes for me to make and post each item varies, especially for kokedamas and other items that are made to order - please read the description for each listing for the most accurate packaging and transit times.

All items are posted via Sendle (couriers) or Australia Post and tracking information (where applicable) will be provided. All items are marked as ‘authority to leave’ to avoid excess time sitting at courier/postal depots. Please notify me of where you would prefer your item to be left (ideally not in a place that is in full sun for live plants) or if you would prefer that the item is not marked as ‘authority to leave.’ Should I receive no communication from you regarding this prior to sending then it will be marked as ‘authority to leave at front door.’ I do not take any responsibility for misplaced or damaged items once they have been left in the specified location.

No one likes having to pay for postage and for that reason postage is FREE for all items purchased from my store! All listings that contain live plants will be express posted for no additional charge, for all other items there is the option to upgrade to express postage at checkout.

RETURNS
As kokedamas are living items, I do not accept returns or exchanges so as to not put the plants under further stress with lengthy times in transit. However, should you have a problem with your order please contact me within 24 hours of receiving your item (the time in which the item was delivered at your nominated address) and I will do my best to sort this out for you. For non-kokedama items, returns are not accepted however should there be a problem with your order please contact me so I can rectify this.

HAVE A QUESTION OR NEED TO CONTACT ME?
Please feel free to contact me with any questions or anything else for that matter - I am more than happy to help! As I have other commitments I will answer your enquiries as soon as I possibly can.