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Store Policies

Postage:
I aim to typically post within 1-3 business days after receiving your order. At the moment I'm using regular tracked post.

Discount codes:
- Friends, Family & Locals use discount code "F2F" at checkout for delivery in person (note delivery time will vary on when I see you).
- If you spend $50 or more use discount code "over50" at checkout for free standard postage within Australia.

International orders:
Please message for postage.

Love & Care:
- Please don't wear your new earrings while in the shower, pool or at the hairdressers.
- If they need a clean, use warm soapy water on a wet cloth and be gentle (don't immerse in water).
- Polymer clay can be scratched easily, please be careful where you store them. (i keep mine on their card and store them face to face in a box, or an earring board is also quite handy). Pretty much don't throw them in your handbag, they will get scratched.
- Polymer clay is pretty strong for decorative earrings but can be broken when roughly handled.
- I seal all my earrings to reduce the risk of damage, but if you're getting your hair dyed or bleaching the shower they will get stained so please take them off for these kind of activities.
- Though my earrings are made from non toxic PVC based clay, commonly called Polymer clay it not safe for babies and young children to chew on (this is not teething jewellery).
- I also wouldn't recommend children under the age of 6 years old to wear them.
- I have used all surgical steel posts and butterfly clips, most rings are also surgical steel but sometimes they may not be, if you are concerned please just ask (this would only apply to dangle earrings).

Other backing fixings:
If you would like a different fixings like hooks, loops or clip ons please let me know. They would be a custom order therefore there will be a bit of a lead time (which varies as this is not my full time job) but happy to discuss and create a pair of earrings that will spark joy for you.

Sizing:
I put approximate sizing on every listing, I also have a video pined to the top of my instagram page with most sizes covered, feel free to check out this video at https://www.instagram.com/azalealaneau/ (you don't need to be an instagram member to see this).

Breakage:
On the off chance your earrings break please send me a message and a photo of the earrings to discuss a solution. We will not replace/refund items that have not be cared for as above and will not replace/refund items more than 3 months old. And like everywhere else proof of purchase will be required.

Gift:
If your wanting to send your earrings directly to someone as a gift, please leave a comment in the check out page and we can write a little note on your behalf if you like (note what you would like to be written as well please).

If you have any questions please send me a message.