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Store Policies

Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.

Returns and exchange details
All items are packaged with care to prevent damage during shipping. If you wish to return an item please contact me within 14 days of receiving your order and let me know why you wish to return it. A refund of the cost of the item will be made to the buyer once the item is returned to the seller.

Please note:Ship return items within 30 days. Return shipping costs are non-refundable unless the item was received in a damaged or in otherwise unacceptable condition.

Damage or loss through postal system can occur on rare occasion. If this should unfortunately occur, seller will offer the buyer a refund (and return shipping if applicable); or attempt to replace doll as closely as possible; or exchange with another doll of like cost - at buyers preference.

Please do not hesitate to convo me if you have any queries or problems arise with your purchase or any concerns about the shop policies.

I will do my very best to make your buying experience at Conchy Gem Dolls a great one!

Payment
PAYPAL
Payment can be made by PAYPAL. Purchase will be shipped to address on Paypal account so please ensure that it is correct. Paypal offers secure online payment options and quality customer service.

Shipping
For ready made dolls and soft creations, I will carefully package and post your item within 2 business days after payment is received. For custom orders, I will alert you to times for production of your special made item and when the finished item is to be shipped. Shipping is through Australia Post Air Mail, If you require Express Post, insurance or any other special posting requests - please contact me for additional cost.

Overseas shipping times vary. I will convo you when your item has shipped with the tracking number and estimated shipping times.

Please Note: Customer assumes responsibility for any country/state duties or customs costs in their own country. I am not responsible for international custom delays.

Additional policies and FAQs
Custom orders are welcome. Please convo me with your requests. I will then let you know if I can meet your request and how long it will take to make the order. I will then post a RESERVED listing when the item is completed for you to view and purchase.

Privacy
I Sherrie Meyer am the data-controller of your personal information as it relates to my shop ConchyGemDolls.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes, or for any other purpose other than the circumstances listed below, or add you to any mailing list without your explicit consent.

The circumstances in which I may share your data are:
• With Madeit to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for seven years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

Google Analytics give me access to shop traffic data, but this information is not linked to specific individuals.

Madeit.com.au retains customer and order information; if you have any concerns about your personal data please contact them.

In addition to my own privacy policy, if you pay for your order with Paypal your data will be protected by Paypals Privacy Policy.