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Store Policies

As my items are handmade, please accept slight imperfections such as unevenness or air bubbles. The same charm will have slight variations in size, shape and colour as they are handcrafted one at a time. These 'imperfections' wouldn't be noticeable unless you look for them - I think they actually add warmth to the creations :)

All ear hooks and studs used are hypoallergenic (nickel-free or surgical stainless steel). My ear lobes are mildly sensitive, so I'm selective about the country of manufacture of these ear wires too. Everyone's different though so please use your judgement based on past experiences - I sometimes have clip-ons and non-metals available.

Payment
I accept credit card payments that Madeit checkout system accepts.
For direct Paypal or direct deposit payments, please select Direct Deposit on checkout - I will contact you with both paypal and bank details.
Products are shipped once payment is received.

Postage
Handmade items are sent using Australia Post with tracking to your MadeIt address unless otherwise indicated. Local pick up can be arranged from the yarra ranges area in VIC. Use coupon code LOCALPICKUP.

Refund
No refund or exchange for change of mind. However, if an item is faulty when you receive it within Australia, then you may be eligible for a refund, replacement or repair. The Item may need to be returned at the buyers expense.