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Store Policies

As my items are handmade, please accept slight imperfections such as slight unevenness, tiny lumps or air bubbles in handmade items. These handmade "look" adds to their unique charm. Even the same charm will have slight variations in size, shape and colour, since they are handcrafted one at a time. Please understand this before you purchase an item.

All ear wires used are hypoallergenic (nickel-free gold coloured or surgical stainless steel) and I am selective about the country of manufacture of these ear wires. However, if your ears are highly sensitive, please consider asking me to swap the ear wire to a non-pierced one when available.

Payment
I accept credit card payments that Madeit checkout system accepts.
For direct Paypal or direct deposit payments, please select Direct Deposit on checkout - I will contact you with both paypal and bank details.
Products are shipped once payment is received.

Postage
Orders are sent using Australia Post with tracking to your MadeIt address unless otherwise indicated.
Local pick up can be arranged from Mooroolbark VIC. Use coupon code LOCALPICKUP.

Gift Wrapping
I currently do not offer gift wrapping / gift boxing, because, for fragile items the package may be excessively wrapped in bubble wrap, box, or other protective materials which may not look pretty as a gift.

Refund
No refund or exchange for change of mind. However, if an item is faulty when you receive it within Australia, then you may be eligible for a refund, replacement or repair. The Item may need to be returned at the buyers expense.