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Store Policies

Ready Made Items - will be posted within 3 days of receipt of payment.
Back Orders and Custom Orders - will be subject to workload and you will be informed of expected completion date (usually up to two weeks from date of payment). Orders placed after October are not guaranteed to arrive before Christmas. Custom orders require a minimum 50% non-refundable deposit of full purchase price before construction will commence.

For custom order enquiries please contact us via Madeit message service or any of the following:
Email - admin@creativecrochet.com.au
Facebook/Messanger - CreativeCrochetAU
Instagram - InstaCreativeCrochetAU

Shipping and Handling
Generally postage is $5.00 for Standard Post, $11.45 for Signed Delivery and $11.35 for Express Post for most orders. Large items or combined items over 500g or items being shipped internationally may be subjected to a higher rate of postage.

All items are carefully wrapped and placed in a secure box or satchel and every effort is made to ensure all items arrive to you safely, securely and in a timely manner using Australia Post.

No liability is taken for the misplacement of the item through Australia Post once the item has been posted. A tracking ID will be issued once posted and will be provided to the purchaser to keep track of their item.

Free Local Pickup
Collection can be arranged for residents in the Newcastle and Lake Macquarie Area of NSW. To take advantage of free local pickup use the coupon code 'NewcastlePickup' at checkout.

Refund Policy
Customer satisfaction is very important so if you are not happy with any items purchased, please do not hesitate to contact us before leaving any negative feedback and we will do our very best to fix the problem.