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Store Policies

Store Policies

PAYMENT

I accept payment via Paypal.

POSTAGE

All prints and smaller items will be shipped by Australia Post .

Original artworks will be shipped via Pack N Send shipping company.

In stock orders should arrive within 7 business days from the date of shipment. Shipment typically occurs 1-3 business days from the time of ordering. If you are in a rush for an item, please let me know when ordering. Custom orders may take a few additional days to prepare.

PACKAGING
All items will be well packaged to avoid damage. Please open you package with care.

Prints
Will be shipped flat between foam core board and/or cardboard and placed within a protective plastic envelope.

Original paintings
Will be professionally packaged in cardboard, with all corners protected.

Other items
Will be shipped in protective wrap and placed in a tough mail bag.

ADDRESSES
Please ensure that your shipping address is correct on Madeit accounts.

SHIPPING TIMES
Items will be shipped within 3 business days on receipt of full payment. Custom items may take a few days longer.

REFUNDS AND EXCHANGES

I want you to be 100% happy with your purchase. Should you decide to return the item, it needs to be returned within 7 days after you receive it. Please contact me before returning the item. You, the buyer, are responsible for the return postage costs. On receipt of the undamaged item, I will issue a refund for the purchase price of the item. The buyer is responsible for all postage costs.

ADDITIONAL POLICIES AND FAQ'S

All artwork is copyright © Michelle Gilks. I retain the full copyright over all artwork that I produce. No reproduction of my artwork can be made without my written permission.

Please note that the image colours may vary to that of the original artwork due to different monitor calibration settings.