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Store Policies

SHIPPING:
Orders are shipped the business day after payment is received and should arrive within five business days for most major cities. We recommend to allow up to seven business days for deliveries to Darwin, Perth and rural areas.

PAYMENTS:
Payments are accepted via PayPal, Visa and Mastercard.

REFUNDS AND RETURNS:
For any products that are broken or damaged in transit, please contact us with your order number and images of the items and we will ensure a replacement is sent out to you.

Currently we are not able to refund for change of mind.

If you do change your mind, we can offer you an exchange within 14 days of purchase but please note you will need to cover the postage costs for the return items and the items you would like to exchange them for. Returned products will need to be unopened and undamaged. It’s always best to get in touch to organise and exchange so we can find the best solution for you.

CONTACT: For any feedback, questions or issues, please email info@thekarmacollective.com.au