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Store Policies

If you have questions or concerns about any items, please ask before purchasing.
In the unlikely event that you are not completely happy with your purchase please return to us within 10 days from the date your order was delivered. Delivery charges are not refundable unless the item purchased is faulty or damaged. We will cover the costs of shipping and returns where the error is on our part. Our returns and exchange policy is valid only if products are returned in their original packaging and in their original condition. We recommend using registered mail as we cannot be held liable for any items lost in the post.

The cushions will be shipped within 3 business days of order.
Local pick up is available for those living in Launceston, Tasmania, Australia. Please contact us to arrange.
All domestic post DOES include tracking. We HIGHLY RECOMMEND that you upgrade your shipping to include insurance.
International shipping can be arranged please contact Lubi-Lu Designs before purchase.
IMPORTANT: Please ensure that the address you check out with is the correct shipping address. If it is not the shipping address, you need to let us know the correct shipping address when finalising your order. We will not be responsible for orders shipped to the wrong address if that was the only address given at checkout.