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Store Policies

PAYMENT
PayPal is preferred.

POSTAGE & SHIPPING
Postage is a flat rate of $9.00 within Australia. Signature on delivery is an additional $2.95.

Please allow 2-5 working days for your order to be processed and packaged.
Following this, the Australia Post regular parcel service delivers in 2+ business days with a tracking number provided.

Express shipping is available at checkout, however please note that this does not fast track your order processing time, only the delivery time once your order has been posted.

Can I combine shipping?
Yes! Did you place separate consecutive orders to secure the purchase of your items and now you have multiple shipping costs for the same address? Combined shipping on multiple orders can easily be arranged. Simply email me at whynotidesign@gmail.com with your order numbers and I will refund any extra shipping costs you have incurred.

why not i design is not responsible for delays or lost packages from Australia Post.
If your package has been lost in transit, you can contact Australia Post on 13 76 78.

Standard International Shipping is $28.20. This is for tracked delivery in 6+ business days after order processing time. Different International shipping zones have varying shipping costs. I will refund and difference in postage where needed. I.e. Shipping to New Zealand - $18.55, so I will refund $9.65.

REFUND/EXCHANGE
Unless the item(s) purchased arrive damaged, I cannot accept returns or exchanges on earrings. I do not accept cancellations.

If you have any problems with your order, please contact me via email at whynotidesign@gmail.com so we can arrange a solution. Please include a photograph of the item.

CARING FOR YOUR EARRINGS
Whilst polymer clay is a hard-wearing and strong material, your earrings still need to be cared for properly.

Please ensure your earrings are stored in a cool, dry place. Hanging them individually is ideal and avoids unnecessary damage from contact with other items, i.e. No throwing them in the bottom of handbags or in over-crowded jewellery boxes please ladies!

Please do not bend or drop. Avoid wearing your earrings in water and use a damp cloth to gently wipe away any unwanted marks that may occur with wear. I recommend applying any perfumes/fragrances prior to putting earrings on, to maintain the brightness of colours and appearance of the clay.

In the very unfortunate event of a breakage occurring, contact me via email at whynotidesign@gmail.com so we can discuss a solution. However, I cannot offer refunds or replacements on items that have been misused or uncared for.