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Store Policies

PAYMENT

Prices are subject to change without notice. The prices of our products will often change, depending on the style or type of timber used. If in doubt, you can keep up to date on this website.

Payments must be made at the time of checkout and must be received in full prior to dispatch.

SHIPPING

We have a fixed $25 shipping fee per board across Australia.

Please allow 3-5 days for shipping throughout Australia (estimate only). We will send you a tracking code once your order has been dispatched.

Gully Boards will use a third party supplier for shipping your purchase and will not be liable for any losses, damages or late deliveries.

Ensure you enter the correct delivery address. We are not responsible for incorrect information. In the case where you have done so and immediately realise, please contact us immediately at info@gullyboards.com.au

Please understand that despite our best efforts, delays can happen in shipping.


EXCHANGES

We only exchange items if they are defective or damaged on delivery. If you need to exchange it for the same item, send us an email at info@gullyboards.com.au

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

​Please allow a further 14 business days for the transfer of funds between financial institutions.

There will be NO refunds on ‘SALE’ items.

​Gifts - If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

​If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


RETURNS

Gully Boards are committed to delivering quality products to every customer. Every board is carefully crafted by hand and independently tested. Therefore there tends to be minor imperfections every now and then - but that’s why they are unique!

​Gully Boards does not provide refunds due to change of mind, no longer want or like the item, found similar goods at a cheaper price, or if the quality is damaged due to inevitable wear and tear.

​If you wish to return/ exchange your purchase within 30 days, please email us so we can assess a return request. info@gullyboards.com.au

​To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

​To complete your return, we require a receipt or proof of purchase.