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Store Policies

WARNING - small and broken crayons cause a choking hazard. All crayons must be used under direct adult supervision.

Ready-made orders:
Items that are listed as ready-made will be posted within 3 business days of purchase.

Lead times for custom orders:
Three weeks notice is required for custom orders. This is to allow one week for your order to be made and two weeks for your order to be delivered.

Payments:
Payment can be made via direct bank deposit or PayPal.
Full payment must be received before a customer order is made and before any order is posted.

Postage:
All items are shipped using Australia Post. Items are sent using regular parcel post, not Express Post. Please allow 3-6 business days for delivery after your item has been shipped. If you require Express Post, please contact us BEFORE placing your order.

Postage fees include packaging, tracking and shipping fees. If you require signature on delivery, please advise prior to purchasing so that it can be included in the listing for you. Signature on delivery is an additional $2.95.

Returns & exchanges:
Orders cannot be returned or exchanged unless they arrive damaged, defective or do not meet the item description at the time of sale.

Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.