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Store Policies

Thank you for visiting Fat Toad Signs
Accepted methods of payment are-
Paypal
Bank deposit: This will be given when requested after purchase
Payment is required at time of purchase.
If payment is not received in 3 days your order will be cancelled.
Orders will only be shipped once payment is received. Processing of orders can taken between 3 and 5 days, so please be patient.
All care is taken to ensure your purchase arrives safely however we cannot be responsible for Australia Posts handling of products.
Please advise us if you wish to take out insurance on your parcels (at the cost of the buyer).
Please Note Custom Orders can take up to 2/3 weeks

Returns & Refunds:
We do hope you will be happy with your purchase, we would not send anything out that we were not 100% happy with ourselves.
We will not exchange for change of mind, but if for some reason the item does not meet your expectations, please contact us within 24 hours.
Postage costs will not be refunded and returns will be at the buyers cost.

Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please note the following items can not be returned:
Custom or Personalized orders.

Custom and Personalized orders:
We will do our very best to work with you to create your vision when it comes to a custom made sign, message us with your ideas and we will begin the process of creating it.
We will send you a detailed outline of what you have requested (colour/size/words etc)
Once you have agreed to this and payment has been made we will create your custom sign.

Packaging:
All our signs are wrapped in bubble wrap, brown paper and tied with rustic string.

Feedback:
Feedback is really important to us for it is confirmation that you are happy with your sign and that it has arrived safely.

Thank you for dropping by, and we hope you enjoy our Handmade Reclaimed Timber Signs as much as we enjoy making them.