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Store Policies

Returns and exchange details

As our cookies are made to order, we cannot accept any returns. However, if you are highly dissatisfied with our product please let us know, and we will do whatever possible to rectify the situation.

We want all our customers to be satisfied, so please do not hesitate to contact us for any issues. Every situation will be different and handled in a professional matter.

We cannot offer any refunds on your order if some of them arrive broken, however we will do everything possible to package our items individually, and include bubble wrap/tissue/shredding to ensure they are received fresh and intact, add additional spare cookies and also suggest better shapes for safer travels.

Should you receive the wrong item by OUR mistake, we will issue a refund based upon the situation.

Payment

We accept payment through Direct Debit and Paypal (note Paypal will incur a 3% surcharge). All payments are expected upon purchase. If payment is not received within 3 days than unfortunately the purchase will be cancelled.

Upon payment being received, you will officially be booked in our schedule. If a custom order listing is created for you, payment on that listing must be received in 3 days. If not, the listing will be cancelled. If you do not leave vital information in "notes to seller" (such as designs or colours) we will attempt to contact you via messages through MadeIt. If you fail to communicate with us and we do not have the information we need to create your order we will REFUND the order 100% and your order will be cancelled. This is just to avoid mis-communication as we want to produce a cookie in your specifications.

Shipping

Our cookies can be shipped all over AUSTRALIA via Australia Post (Express) or via a suitable Courier company both with tracking records. If you need the cookies at a specific date please contact us first.

All orders are made fresh therefore for orders under 50 cookies please allow up to 14 business days before shipping as we need to make and decorate them from scratch. +++ ON A SHORT BREAK SO ALL ORDERS WILL COMMENCE FROM THE 31st OF AUGUST 2019 +++

For large orders of 50+ please give us more than 3-4 weeks notice and contact us first for a custom order/listing.

Additional Policy

The default flavour of our cookies are gingerbread, however for those who are not huge fans of this we have a vanilla cookie as well as an option so please let us know in the notes to seller section if you wish to have vanilla otherwise the flavour will be gingerbread cookies for the base.

All our cookies are hand decorated with royal icing.

*Gingerbread Cookie ingredients include: sugar, honey, spice, flour, baking soda, butter, eggs and food colouring in the icing.

*Vanilla Cookie icing ingredients include: sugar, flour, butter, eggs, vanilla essence and food colouring in the icing.

As a precaution all cookies may contain traces of nuts. Our cookies are not produce in an allergy-free facility. We cannot guarantee that they are void of traces of allergens.