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Store Policies

Welcome to Mati & Bel

STORE POLICIES

POSTAGE
$10.00 Regular post (1 item)
$12.90 Express post (1 item)
For 2 or more items, please contact us to arrange combined postage.

Please advise if it is a gift and needs to be sent to a different address as orders will be posted to the nominated address on your Madeit account.

All orders are carefully packaged to protect from the elements, however it's the buyers responsibility to ensure a safe location to receive goods.

Regular post items will be posted within 1-2 business days of payment clearance.
Express post items will be posted the following business day of payment clearance.

CARE
Our dolls are sturdy enough to be gentle machine washed in a front loader or machine without a centre agitator, or simply hand wash.
If using a front loader or similar please wash in a garment bag or pillow case with cold water and baby/mild detergent.
Do not bleach, rub or wring. Do not tumble dry. Do not dry clean.
For faster drying place your doll on a towel and roll her up. This will gentle squeeze and absorb excess water. You can now lay her flat on a drying rack in the shade.

REFUNDS/EXCHANGE
Please contact me within 7 days if you are unhappy with your purchase and I will try to fix the problem. Refunds will only be made if the item is "faulty" or defective in some way.

Refunds/Exchanges are not accepted due to change of mind or rough play.

PLEASE NOTE
We make our dolls and softies with love and care. We have excluded buttons, zippers etc for the safety of little ones however we do recommend that all our products are for children aged 3 years and over only.
Supervised play is advised for children of all ages.

SOCIALS
For further information and updates including new product releases and sale info, please visit us at:
Insta | Instagram.com/mati_and_bel
Facebook | facebook.com/MatiAndBel

Thanks for perusing our store :)
Mati & Bel