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Store Policies

We normally pack and ship the orders within 1-2 working days. Parcels are shipped from Canberra to all states and territories in Australia, and rest of the world. As we shipping parcels from Australia, please expect a timeframe of 12 - 25 working days for the parcel to arrive at your address in North America and Europe. You will be able to track your parcel at Australian Post website.

PACKAGING: typically your item/s will come in a new organza pouch bag or in a Brocade Asian Bag Pouch-for item $60 or more- at no extra cost.

Total orders equal or above US$200.00 will be shipped byTracking-Registered Air Mail and will always require signature proof of delivery. Buyers are not charged for extra Registered Air Mail.

Total orders equal or above U$400.00 will be shipped by Tracking-Registered plus Extra Cover (insurance) Air Mail. It will always require signature proof of delivery (no exceptions).

LOST Packages: In the unlikely event that your parcel is lost in the mail, if Tracking system indicates that your parcel has been delivered to your designated address, Ameogem will not be responsible for any losses.

During the checkout process, you can choose from a few gift-wrap. Ameogem will wrap each item in its own box or pouch bags. Please consider the environment when choose your gift-wrap;. Depending on the jewellery, we may also offer luxury velvet gift boxes, for customers who wish to gift the jewellery for a special occasion.