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Store Policies

Payment
Payment can be made via Paypal. Paypal can be safely used even if you do not have an account.
Direct deposit is also possible, the details will appear on your invoice.
Delivery
All items will be posted within 48 hours of receiving confirmation of payment. All items will be sent via Australia Post.
Shipping Times
Upon shipping confirmation, the following time frame applies:
Australia: 3-5 business days (excluding public holidays)
Everywhere else: 5-10 business days. (excluding public holidays)
(Standard Post as supplied by Australia Post, it may take a little extra time as I will be posting your item from Denmark in Western Australia).

Returns
Hana Studio and Gallery is not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item; has a problem that would have stopped someone from buying the item if they had known about it, is unsafe or is significantly different from the sample or description.
If you would like a refund (excluding postage costs) the item must be returned at your own expense and be received in the same condition as when it was originally sent. Hana Studio and Gallery is not responsible for damage or loss caused during transit. I recommend using signature on delivery or express post to be able to track your items on their journey.
The terms and conditions on this refund policy are in accordance with Australian Consumer Law.

Please contact me if you have any queries or questions.
Thank you for visiting.