1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar

Store Policies

Your order will be shipped after payment has been received.

Australia: Items are shipped from Western Australia by standard or priority post (AU) depending on size and weight with tracking/registration. Express postage available. I am not in the inclusion zone for express orders so next day delivery is not guaranteed. Most orders take two days.

International: Tracking for International orders is expensive and won't be used unless requested and paid for.
Express post is available but is expensive for overseas delivery.

I will send you notification when your order has been posted.

Australia: Delivery of orders usually takes 2-6 days but service is determined by Australia Post.

International orders usually take 10-28 days delivery but postal delays may occur due to weather events or time spent in customs.
Buyer is responsible for any customs charges levied by their own country.
Please check your country & customs regulations before making a purchase. Orders will only be sent if items are allowed into your country.

Please ensure your address is correct before checkout. I will not be responsible for orders if sent to wrong address.

Please choose wisely and read the specifications of the items you purchase. I don't accept returns or exchanges unless goods are damaged on arrival. No refund will be given if item is damaged after use. Orders cannot be cancelled once they have been processed or sent.

No refunds on body jewellery.

Please contact me if you have any problems with your order. If you do not receive your order after 60 days from dispatch date, I will replace items or give you a refund. Notice must be given prior to the 60 days or up to 90 days from purchase for a refund to be made.

If you wish to return an order, the processing, packaging and postal fee will not be refunded.

Please note: I may be in a different timezone/country to you so communication may not be instant.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through madit.com.au or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including madeit or any third party services you access through madeit.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised madeit to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the madeit Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the madeit Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• madeit. I share information with madeit as necessary to provide you my services and comply with my obligations under both the madeit Seller Policy and madeit Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time periods: 7 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in Australia when necessary. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Jeanette Hornby, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jhornby8@bigpond.com or 85 Hill St, Waroona WA 6215