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Store Policies

Caring for your mask:
Cloth masks should be hand-washed using soap and the warmest appropriate water setting for the cloth. Do not tumble dry. Do not iron the elastic. Wash your hands before applying/removing the mask. Use the ear elastic to take the mask on/off - minimise handling the face covering. Store your mask in a zip-lock bag if it is not dirty or wet and you plan to re-use it. Do not wear a wet or damp mask.

We will gladly accept returns and exchanges for items that are proven to be defective. Please contact us if there are any problems with orders. It is the buyer's responsibility to to take care of purchases in accordance with advice above. We are not responsible for items damaged in transit.

For refunds/exchanges, you must contact us within 7 days of delivery, and ship the defective item/s back within 14 days of delivery.

Conditions of return:
- Items must be returned in their original condition
- For hygiene reasons, we can not accept return of a used mask
- Buyers are responsible for return shipping costs

Privacy:
We will only use your shipping and billing address, and contact information, to communicate with you about your order.

SHIPPING

Domestic $8.00 tracked:
Australia Post is heavily impacted by lack of air freight, sheer volume of mail and social distancing requirements. This is taking its toll on delivery timeframes. I ask buyers to be patient as this is out of my hands.