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Store Policies

Caring for your earrings:
Make-up and hair spray contain chemicals that may affect your jewellery. Salt water, chlorine in swimming pools, soap, perfumes, personal products and perspiration take their toll on jewellery. Wipe your jewellery carefully with a soft cloth to keep it clean. Use a jewellery polishing cloth to restore lustre, however do not press hard or you may damage the surface.

Caring for your wool necklaces
These are 100% wool. Care should be taken not to stretch them as they will lose their shape. Washing is not recommended.

Caring for your hair accessories
Cool, gentle machine wash on a delicate cycle if necessary. Some elements have been hand stitched and will not be as strong as machine stitched elements.

We will gladly accept returns and exchanges for items that are proven to be defective. Please contact us if there are any problems with orders. It is the buyer's responsibility to to take care of purchases in accordance with advice above. Albert & Co is not responsible for items damaged in transit.

For refunds/exchanges, you must contact us within 7 days of delivery, and ship the defective item/s back within 14 days of delivery.

Conditions of return:
- Items must be returned in their original condition
- Buyers are responsible for return shipping costs

We don't accept cancellations on custom orders. Payment for custom orders is required up front, and is non-refundable if the buyer changes their mind

Privacy:
We will only use your shipping and billing address, and contact information, to communicate with you about your order.

SHIPPING

Doemstic Economy $5.00:
This is the default shipping option. These orders will be sent using Australia Post. This is a low cost, non-trackable option within Australia. This service can take up to 7 business days to arrive, dependent on your location.

Domestic Regular Tracked $8.00:
Orders will be shipped using an Australia Post 500g flat rate satchel. This is a fully tracked service that can take up to 7 business days to arrive, dependent on your location. Australia Post will keep you informed of the status of your delivery.

Domestic Express Tracked $10.00:
Express Post is available via Australia Post provided it services your location (the onus is on you to ensure Express Post is available to your area). Orders will be sent using an Australia Post Express Post trackable satchel. Australia Post will keep you informed of the status of your delivery.