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Store Policies

Payment is expected at time of purchase. A proof will be emailed to you within time stated in my shop announcement.

Posted items are sent via regular post through Australia Post. OS parcels will be shipped via air mail. Tracking is not included in the shipping but can be added for an extra small fee. (Contact me if you wish to purchase tracking)

PLEASE NOTE
Delivery times within Australia can take up to 2 to 5 working days

Delivery times overseas can take up to 2 to 3 weeks


------------ COMMON QUESTIONS ABOUT CUSTOMISED CARDS ------------

1. Can I request a custom design from you?

Yes. We are happy to custom design your card or invitations

2 . What can be customised on my design?

All wording can be customised, as well as colours. Please check with me before purchasing if you have a big colour change request. If you have a design in mind let us know and we will create a draft for you to see free of charge with as many changes as you like till you are 100% happy!

------------ PLEASE NOTE ------------

Actual printed colors may vary from those viewed on computer screens. Color variations between different printers is also likely. I encourage printing a test copy of your proof to ensure you are happy with the printed colours. LgL will not be responsible for any colour variations or typos once you have approved your final proof.

Cancellations
Due to most goods being personalised I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy
I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)