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Store Policies

All artworks are posted via regular Australia Post parcel post.
Artwork is carefully wrapped in cellophane or tissue paper and shipped in a rigid cardboard mailer OR mailing tube to prevent damage.
All orders are packaged and posted by myself, and are generally completed in bulk once a week. From time of posting the shipping time frames via regular Australia Post are usually within Australia : 2-7 Days.
Please contact me prior to purchasing if your order is time sensitive and you would like to arrange express post or check when I will be posting orders.
If artwork is returned to sender due to an incorrect address or failure to collect within a certain timeframe I am able to re-send however it will be at buyer’s own cost.

Return Policy in short:
You have 14 days to return an order after receiving it.
If you change your mind, or the product you received is not what you expected, please contact me BEFORE returning the item.

Unless arrangements are made with me, you cover the cost of the return.
Ship the items for return within 14 days of the date of the notification.
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
If possible, please provide me with a tracking number for the return shipment.
If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. I am not responsible for any charges imposed on packages returned by Customs.
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
If the product or packaging is used or damaged, I reserve the right to deduct any depreciation in value when refunding the product.
All enquiries: katigarrett69@gmail.com