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Store Policies

Welcome & thank you for shopping at Unreal Wedding Flowers. I would love to be able to provide your wedding flowers.
I am a professional florist who have worked in the bridal & events industry and now love to work with artificial flowers.
Artificial flowers have improved over the years and these days they are so life-like that many people can't tell the difference between a fresh flower bouquet and an artificial flower bouquet.
Artificial flower bouquets look great in photographs and you don't have to plan for seasonal availability or the weather being too hot. We found that so many brides were disappointed that their fresh flower bouquet only lasted a week, at most, after their wedding.
Artificial flowers are often more cost effective and the bride and wedding party can keep the bouquets and flowers after the wedding as a beautiful keepsake of the day.

PAYMENTS
Payment can be made through PayPal, Direct Deposit & Credit Cards Via PayPal.
Ready to Ship orders are to be paid within 7 days of purchase or order will be cancelled.
Your items will be shipped only after payment is received.

SHIPPING
PURCHASES ARE USUALLY SHIPPED WITHIN 1 - 2 BUSINESS DAYS AFTER PAYMENT HAS BEEN PROCESSED, UNLESS OTHERWISE ADVISED BY US.
All items are sent from Melbourne, through Australia Post with a tracking number, which will be emailed to you when the package is sent.
Items can be tracked by going to: http://auspost.com.au/track/
Postage time through Australia Post can vary greatly according to where items are sent.
Once items are sent by us we CANNOT guarantee delivery times as Australia Post is not as efficient as it used to be.
If you require items by a certain date EXPRESS POST would be recommended. Signature on delivery and insurance are also an extra cost.
Please advise us if you require insurance.
We now include these in the shipping costs to you for custom orders.
Unreal Wedding Flowers is not responsible for lost or returned packages, but we are happy to follow up with Australia Post for missing packages.
In the event of a returned package, buyer will be responsible for second shipment.

REFUNDS & EXCHANGES
Please choose carefully as all sales are final and we do not accept Returns.
We abide by Australian Consumer Law Guidelines and only offer refunds or replacement accordingly, in which case items must be returned within (14) fourteen days of the purchase date, in good condition and in original packaging, to be eligible for replacement.
For items that cannot be replaced, a refund will be offered. Refunds are not accepted for change of mind.
Refunds will be issued via PayPal for returned items only if wrong item is shipped or not as described.
If there is a problem with an item, the buyer must contact us within 3 business days of receipt of the item to resolve the issue.
Please contact us before any items are returned to us and provide us with an Australia Post tracking number.
To receive a refund, the item must be received by us in new and unused condition within 14 business days.
Refunds will not be given for used items.

CUSTOM ORDERS
We welcome custom orders and will do our best to provide you with the flowers you want.
Once we have determined the flowers that you wish to buy on Custom Order you will be required to pay a 50% deposit as we will have to buy specific flowers and materials to complete your order.
THIS DEPOSIT IS NOT REFUNDABLE.
It is advisable to order your flowers well in advance of your wedding date to ensure that everything that is needed for your wedding is available from suppliers.
When you place a custom order, I will email images of items for you to approve, and at that point you can make changes or updates.
Once changes are approved and bouquets completed, payment is required within 7 days (unless other arrangements have been agreed to).
Any changes after that will incur further costs.
Custom orders are sent with sign on delivery & insurance.
I can give you a price guide for postage if you provide us with your postcode.
This price can change according to Australia Post charges at the time of dispatch.

INSTRUCTIONS
BOUQUETS will be sent boxed with instructions detailing how to hold your bouquet for best photos.
CORSAGES & BUTTONHOLES - Pin - on corsages & buttonholes will also be sent with instructions on how to attach & wear.
Make sure these instructions are read and understood.

NOTE:
Most artificial flowers have stems with wire. I file down any exposed wires on the end of the stems of each bouquet to ensure that they are not rough. However I cannot guarantee that the stems will not "catch" on fine dress fabrics. If you have any concern about this I am happy to cover the bottom of the stems of the bouquets with ribbon.

THIRD PARTY SHIPMENT
I can ship to a third party, if your purchase is a gift. Please let me know.

MORE INFORMATION
Quotes can be requested
Please provide: - wedding date, full details of flowers required and numbers as well as similar photos to what you require.
Also postcode if you would like an estimate of postage.
After your request I will give you a no obligation quote.
I take this seriously and spend time sourcing flowers that you will need and costing the job at no charge to you.
It would be appreciated if you get back to me with either a yes or no after you receive your quote. Thank you.