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Store Policies

Payment:
Payment is requested within 3 days or the sale will be cancelled unless prior arrangement has been made. Payment can be made via PayPal or Direct Deposit to the following account:

Victoria Teachers Mutual Bank
Account name: Heidi C Stabler
BSB: 704 191
Account: 67009
Please use your name as the reference and message me the receipt number if possible.

Shipping:
I will make every effort to post any ready to post items within 2 business days of receiving payment. Items are posted via Australia Post. Estimated delivery times will vary depending on your location. All items are shipped from Wallan, Victoria. I am happy to combine postage on multiple items and will refund any extra postage charges.

Australia Post do provide guidelines for expected delivery times. Once an order is posted, we have no control over how quickly your order will be delivered to you.

If you require your items ASAP, please select EXPRESS delivery at checkout. Express post delivery is next day if your postcode is within the express post delivery network. Find out more by visiting the Australia Post website
www.auspost.com.au

Shipment will be made to the address specified. Please make sure your details are correct. Ladybug Children's Wear is not responsible for lost purchases due to incorrect address. Orders which are returned to us as undeliverable, will incur a re-dispatch fee at your expense.

Refunds and exchange:
I do not refund due to change of mind. I am happy to organise a refund for incorrect sizing etc but return postage will be at buyers expense and must be returned within 14 days of purchase and provided the item has not been worn or marked. If you have any questions about sizing, please message me prior to making purchase, I am happy to assist in any way I can!

Custom Orders:
Please send me a message if you would like me to custom make an item for you. For example, if you like a design but you need it in a different size or would prefer a different colour. I can do my best but I can't guarantee that I can match fabrics as my designs are all unique and I have limited amounts of fabric.

Care:
The great thing about my designs is that they can be washed in the washing machine!
Cold wash, air dried (if you dry them in the drier, I can't guarantee against shrinking). If you want to avoid ironing just pull the garment slightly before hanging to help the wrinkles fall out. (For really crisp results you will have to drag out the iron)

Please note that some colour fading may occur with wear.

Thank you for visiting my shop. If you have any questions or requests, please feel free to email me. I would love to hear from you.

Kind regards
Heidi
Ladybug Children's Wear