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Store Policies

RETURNS AND CANCELLATIONS

We will not accept returns due to change of mind. Once orders are received, we are unable to make amendments or cancel the order.

Before blankets are shipped, all workmanship is quality checked by my husband Craig. However, if you believe that you have received a faulty item, please contact us within 10 days via email - abby.st.claire@outlook.com (or the Contact page). If a refund is applicable, your account will be credited once the faulty item has been received by us (instructions will be relayed over email).

Unspun merino wool is a delicate fibre, therefore with excessive use it will pill. This should not be seen as a fault.

Since all blankets have been hand knitted, please be mindful that no two blankets will be the same. There may be a slight difference in dimensions noted, in addition the actual colour of the blanket may differ in person due to colour variances between computer monitors.

AUSTRALIAN SHIPPING

A Flat rate of $20 applies to all Australian orders.

For blankets that are in stock, orders will be shipped within 2 working days from the date of order.

Please allow up to 4 weeks for pre-orders. This allows for production time and shipping.

INTERNATIONAL SHIPPING

Please contact us via email for freight charges before placing your order.

Please note that all orders are in AUD.

WE DO NOT ACCEPT RESPONSIBILITY FOR MISSING OR LOST PACKAGES SHIPPED OVERSEAS. LOST OR MISSING PACKAGES WILL NOT BE REPLACED.

CARE INSTRUCTIONS

Due to the delicate nature of unspun merino wool, great care must be taken to minimise pilling. To maintain the blanket dry clean only, spot clean with mild soap and dry flat. Avoid using a washing machine as this will shrink and felt the wool.

To remove any odour from your blanket, lay flat on a large surface and let it breathe for at least an hour.

If pilling occurs, this can be easily removed by trimming with a pair of scissors and then smoothing it over with your fingers.

BENEFITS OF MERINO WOOL

Hypoallergenic and antibacterial - dust and dirt are attracted to static which wool does not attract

Moisture-wicking

Soft and non itchy

Regulates body temperature - will keep you cool and dry in the Summer and is lightweight and warm in the winter.