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Store Policies

Payment Policy
Payment may be made through PayPal or Direct Deposit. Orders will be sent within 3 days of payment being cleared.

Postage and Shipping Policy
Rates are for Australia only. If you wish to buy from overseas, please contact us and ask for the cost of posting to your country. Please see postage and packing charges relating to each item in the store catalogue. If you wish to buy more than one item, we are happy to customise the postage price on request from you.

Returns and Exchanges
Every item is carefully crafted and therefore may contain certain irregularities e.g. colour or size may not be uniform as in machine manufactured goods. Please choose carefully as no refunds will be made.

Reasonable care is taken in packaging goods, however if damage occurs in transit, please take a photo and email that to us at vesres@bigpond.com so we can discuss the matter, keeping in mind that most items are ‘one off’ so it may be impossible to replace something with an identical one. We will only consider an exchange under these special circumstances.