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Store Policies

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PAYMENT & SHIPPING & DELIVERY

Payment is to be made at time of purchase by PayPal.

Please make sure your PAYPAL DELIVERY/SHIPPING ADDRESS is up to date. I will SEND your order TO PAYPAL ADDRESS (as the default address). I cannot be held responsible for misdirected packages.

Upon payment being cleared your order will be processed immediately and shipped within 1-3 business days (if there is any delay, e.g. due to public holiday, I will contact you and keep you updated).

All items are ready to be sent (unless specified otherwise in product listings) and are packed with care to ensure they arrive in great condition. They are carefully wrapped in biodegradable clear cellophane sheet/ bag to protect them from water/moisture and are sent to you in a box (some items also include a complimentary gift wrap - please see product descriptions).

All orders are shipped through AUSTRALIA POST; delivery times depend on various factors including the shipping method chosen and your location.

DOMESTIC/AUSTRALIAN ORDERS

a) Standard parcel delivery (Parcel Post); tracking included; usually takes 2-7 business days
b) Next day parcel delivery (Express Post); tracking included
Please note: next business day delivery is only available within the Express Post next business day delivery network. The national next business day delivery network operates between capital cities (excluding Darwin; and for Perth between CBDs only) and some major centres.

INTERNATIONAL ORDERS
I now offer international shipping to selected countries. Please contact me for a quote prior to purchase.

NEW ZEALAND (5 business days); $19.00 (0.0 kg – 0.5 kg)
UNITED KINGDOM, IRELAND (6-7 business days); $28.50 (0.0 kg – 0.5 kg)
CZECH REPUBLIC (7 business days); $35.00 (0.0 kg – 0.5 kg)
GERMANY (6 business days); $29.50 (0.0 kg – 0.5 kg)

a) International Standard; tracking included; usually takes 12 business days plus additional time required for customs clearance in your country
b) International Express - available upon request; please contact me for a quote

Please note: due to postal restrictions and requirements, some products are unavailable for international shipping. All items that are not available for international shipping are indicated on the product page (in product listings).

I cannot accept responsibility for any international duties and taxes, customs issues and refusals. Please check your country’s customs laws and regulations prior to purchase.

FREE LOCAL PICK UP AVAILABLE (CAIRNS QLD 4870)
If you wish to pick up your item in person, please type the word CAIRNSPICKUP (in all capital letters) in the Coupon Code section at checkout (the postage cost will be eliminated from your order). After receiving full payment, I will contact you and inform you when your order is ready for pick up (including location and time). Pick up is not available on public holidays.

I will send you a NOTE to CONFIRM YOUR ORDER (Order Confirmation) and once YOUR ORDER HAS BEEN SHIPPED (Shipping Confirmation).
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FEEDBACK
If you can, please let me know when your order arrives, or better still, leave a little feedback. It would be much appreciated.

Positive Feedback is very important for my small handmade business. If for any reason you are not pleased with your purchase, please contact me before leaving negative feedback. I would appreciate it if you give me the opportunity to solve any problem.
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RETURNS & EXCHANGES
I want you to be happy with your purchase. Your satisfaction is the highest priority and I take the utmost care and meticulously inspect each item before shipping.

If you have any QUERIES after receiving the item, please contact me as soon as possible and before returning the item to me. Returns for refund or exchange will be accepted up to 30 days from purchase.

I will gladly assist you in replacing or refunding the item (the item price only) if:

a) the item is “faulty”

b) and the item is sent back to me in the same (unused) condition as you (the receiver) received it with all original packaging and a receipt/proof of purchase (include a copy of your invoice).

Please ensure you also obtain a receipt for proof of postage. I strongly encourage you to return your item via Registered Post or a trackable delivery service as we cannot refund or replace an item until I have received your return.

Upon receiving and inspecting your return, I will send you an email to notify you of receiving your return and the refund approval/rejection. If you are approved, it may take up to 14 business days depending on payment method/financial institution to process your refund. Shipping costs are not refundable.

Exchange items will not be identical due to the handmade process behind each item, but will be of similar design and material of the item purchased.

Shipping costs for returning items for refund or exchange are to be paid by the customer.

Please be aware that the colour of the actual item may slightly differ from what you see on your monitor screen due to native differences in monitor calibration and settings. I will not accept returns on this basis.

Please choose carefully and read item descriptions before making a purchase as no refunds will be given if you have simply changed your mind.

If you need to return or exchange your item, please email mdecorbotanica@gmail.com

Mail returns/exchanges to PO Box 75, Trinity Beach QLD 4879, Australia.

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LOST OR DAMAGED ITEMS IN TRANSIT
Please note we cannot offer compensation for lost or damaged items and any delays once they are lodged with the postal service.

If your item does not arrive within the estimated shipping time – see your Shipping Confirmation - and is more than 5 days late, please feel free to contact me after this time to work through a solution.
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CARE INSTRUCTIONS
Decorations may be flattened or distorted during shipping. Gently fluff, stretch or arrange them. To properly care for your item, protect it from water, moisture and strong ultraviolet radiation (such as direct sunlight). Make your dusty decorations clean and shiny again with a soft brush.

Plant Stakes/Picks:
Not water proof. Not water resistant. They should be removed from a pot/planter before watering your plant.

Keep out of reach of children. The items are NOT A TOY, they are for decorative purposes only. I cannot be held responsible for any injuries or loss caused by the use of the items.

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DISCOUNT/COUPON CODES
You can apply the codes at checkout (one code per order/per customer please). Excludes postage costs. Not valid in conjunction with any other offer unless specifically stated.
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CUSTOM ORDERS - CURRENTLY CLOSED
I take custom orders from time to time, in a limited amount of orders at a time. I will keep you updated on custom order re-opening.
Please note Custom Orders are non-refundable unless the order is incorrect.
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M Decor Botanica (ABN 90 729 836 803) is not registered for GST so there is no GST included on payments.
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YIPEE! HURRAY! WELL DONE! Thank you for reading over my Store Policies.

Now is a great time to enjoy browsing through my store. I hope you find the perfect gift for a birthday, special occasion, Mother’s Day, Just Because or to keep for yourself.🎁🛍🎀

NEED HELP? HAVE A QUESTION? Feel free to send me a message, I will endeavour to respond back to you within 24 hours. You can also contact me directly via email: mdecorbotanica@gmail.com

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Last modified date: 03/02/2019

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