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Store Policies

|| Ordering & Payment ||

• Please allow 2-3 weeks for your item to be lovingly handmade before it is posted.
• If there are any delays, you will be notified as soon as possible.
• If you need an item urgently, please contact me to discuss further.
• Payments can be made via Paypal or Bank Deposit.
• Custom orders will not be started until all payments have cleared.
• Goods will not be sent until all payments have cleared.
• If payment is not received within 48 hours your order may be cancelled.
• Each item is an individual, hand-crafted creation, so pattern variation/placement will occur.
• Minor flaws can occur
• All items are made with love in my home (Australia) they are not mass produced.
• Colours may differ slightly due to photography and monitors.
• Photos and pictures have a Two Blackbirds logo watermark or a business watermark to protect the copying of designs (this will not be on the item itself)
• Most items will have a Two Blackbirds logo label attached.


|| Refund/Exchange Policy ||

• There is a satisfaction guarantee for all items purchased (excluding "seconds"). If you are not fully satisfied with your purchase you may return the item. You must make contact within 48 hours of receiving your order.
• Providing that the items are returned in their original condition and packaging, are unused, unworn, undamaged, unwashed and with labels intact, I offer a 10 day refund or exchange from the original date of purchase.
• Postage costs for returns are not able to be refunded unless a mistake has been made on my behalf e.g. you were sent the wrong product. In this case please contact me as soon as possible prior to sending the goods back.
• Exchanges that are not the result of a fault/defect or a mistake where you have been sent the wrong product will require additional postage and handling charges.
• Exchanges for change of mind will require additional postage and handling charges.
• Refunds will be returned to you via the method that payment was made e.g. if you paid using Paypal, you will receive your refund via Paypal - less the postage charge if applicable.
Conditions:
• No refunds or exchanges will be offered for products that have had tags removed, have been used, worn, washed or neglected or are sold as "seconds".
• I am not responsible for the postage costs to return items - except where the goods are deemed faulty in which case I will cover any postage costs. Please contact me prior to sending goods back.


|| Postage & Delivery ||

• Two Blackbirds currently posts Australia-wide using Australia Post. Delivery generally takes between 2-10 working days from the day of despatch for in stock items. I reserve the right to contact you should your delivery charge exceed the cost to post. Once your item is posted there is no control over how long it takes to be delivered to you.
• If you require an urgent delivery, Express Post is available, select this option at check-out.
*Please note that Customer Orders will not be Express Posted until the item is completed*
• If your order is delayed, you will be contacted by phone or email. If you wish to cancel your order due to longer than expected delivery times you may do so.
• Please allow up to 2 weeks during busy seasonal periods such as Christmas, sale periods and special promotions.
• No responsibility is taken for parcels lost or damaged during transit. If you would like your item tracked or insured, Registered Post and insurance are available at an extra cost, please state this in the additional notes/comments field in checkout.


|| Privacy ||

• Two Blackbirds has a commitment to responsibly manage and treat all personal information collected with the utmost respect and confidentiality.


|| By purchasing from Two Blackbirds Boutique you agree to all of the above ||