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Store Policies

Thank you for purchasing from Handmade Gems!

Payment
We accept payment via both PayPal or Direct Deposit, with full payment required within 2 days from the purchase date.
Direct Deposit details are as follows:
BSB: 016-125
Acc: 389377817
Acc Name: Gemma Anne Sismey

Postage
Ready made, in stock items will be sent within 2 working days of receiving the order and cleared full payment.
All other items will be sent within 4 working days of receiving the order and cleared full payment.
Please allow extra time for custom made items.

Delivery Options
Clothing items:
The most economical delivery option within Australia is untracked via Australia Post.
There is also the option of tracked registered or tracked express postage.
Delivery time within Australia is usually between 3-5 days depending on location.
Please contact us for International postage options. (Prices dependent on location).

Refunds and Exchanges
At Handmade Gems we carefully check all products before shipping, however in the unlikely event that your purchased item is found to be defective, please contact us within 7 days of receipt to discuss an exchange or refund.
Postage charges are not refundable unless the product is found to be faulty.