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Store Policies

Payment via Paypal for both buyer and seller protection.
If you live in the Sydney area, pickup is welcome from Cranebrook. Please email me to discuss this option on renayes.keepsakes@tpg.com.au.
Postage costs are additional and not negotiable. I don't make any profit on postage and in some cases a small loss is incurred due to postage location but this is something that I choose to bear.
No refunds or exchanges are possible for personalised items as these goods cannot be sold elsewhere. Please ensure all details are correct during checkout like spelling and dates as it is difficult to make changes once they are glued in to place. But if there are issues or incorrect information then I am happy to discuss or correct. If an error occurs on my end then a replacement will be arranged.
Colour/embellishments may differ from image due to screen resolution/photography. Items are intended to be as close to photo as possible. I do try to make each box as individual as possible so it is a unique creation for you.
You can also request changes and am happy to email options to you.
These creations are special and I do my utmost to make sure that you are happy.