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Store Policies

Urban Decor accepts payment via Paypal and bank transfer.
Payment must be made at time of completing checkout.


All prints are handled and packed with care. Prints will be mailed in either flat document envelopes between heavy card or in cardboard postal tubes for safe travels.

All prints are created to order. Please allow 7 days for processing to have ready for dispatch.

Urban Decor will take utmost care to securely wrap and pack your purchase to ensure a safe trip to you. We cannot be held accountable for any loss, damage or theft during transit from a third party company.

Please ensure the correct mailing address is supplied.

Refunds & Exchange:
Due to the artisan nature of our Urban D├ęcor pieces, the product may vary slightly in colour to the image shown, although they will be as uniform as the handmade process allows.

Urban Decor do take extra care to ensure your piece is finished to a high standard and special attention is devoted to ensuring your product is packed well and leaves our workshop safe and securely. We are confident that you will be satisfied with your product that you order from us.

If, for any reason, you are unhappy with your product, please contact us within three days of receiving your delivery to work towards a suitable outcome. Replacements and refunds are not provided simply for change of mind purchases.

Freight charges are unable to be refunded.

The item must be not be damaged or altered in any way.
The item must be returned in same packaging.
If item is returned it must be via Registered Mail (at your cost).