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Store Policies

Hi there, thank you for checking out my store 'Made by LT' and for shopping handmade/handcrafted! If it is something different that you are looking for then you have come to the right place.

PAYMENT
All purchases must be paid for at the time of purchase via Paypal (preferred). If you need to use Direct deposit please contact me for details. For Direct Debit payment please use your name as reference. Orders not paid for within 48hours may be cancelled.

SHIPPING
Once payment has been received your goods will be sent within 3-5 working days. If your items are 'Made to Order' please allow up to two weeks for completion (or otherwise specified) of items after which they will be posted within 3-5 days. In an unforeseen circumstance requiring a longer postage time I will contact you. Postage cost covers packaging (bubble wrap, box etc) and handling to ensure it arrives safely. Your goods will be posted with Australia Post unless otherwise notified. Please message me prior to purchase if you wish to purchase multiple items so I can calculate a postage cost.

🔷Items are carefully packaged in bubble wrap, postage bags, padded envelopes or boxes depending on item. Delivery times vary depending on location and time if year. For more specific time frames please visit the Australian Post website www.auspost.com.au. I currently only ship within Australia but am happy to provide quotes for overseas buyers. Local pickup is also available from Donvale, please message me prior to purchase so I can send a code (no postage charged) for checkout.

RETURNS/EXCHANGES

I do not accept refund for 'Change of Mind' or custom made orders so please choose carefully before purchasing.

The Jars (used for painted Vases) are genuine 'Ball' Mason, imported from the USA and are of the highest quality and there shouldn't be any issues. However if your goods arrive broken through the post please take a picture in the remaining packaging clearly showing damage and contact me within 24 hours of receiving your goods so suitable arrangements can be made.

Distressed markings on the Mason (jar) vases and painted bottles are intentional and not imperfections. It is important to note that each jar is individually hand crafted, each is unique. The photos are indicative and not final representations.

Please keep in mind the unique nature of handcrafted goods. Refunds will not be made for minor imperfections

Please note that individual computer screens will show different colour tones. I am more than happy answer any queries about colours so please don't hesitate to contact me!

CUSTOM ORDERS
Please message me if you would like to chat about a custom made item.