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Store Policies

Jewellery is handmade from high quality components, and is available to ship now.
My beads are handmade - any variations are part of the handmade character of the pieces and contribute to their beauty.
Receive new listing updates on instagram @sashamaxstudio, or www.facebook.com/sashaandmax .

Items are beautifully gift boxed, including sale pieces.

PAYMENT
All prices are in $AUD dollars. Sasha + Max accepts payment by Paypal.
If you are a buyer located in Australia and wish to pay by direct deposit, simply select this option and I will email the bank details to you. Please note that items are shipped once payment receipt is confirmed by Sasha + Max's bank, and this can take a couple of days.

SHIPPING
I mail to your "Made it" or Paypal address unless you advise otherwise at time of checkout. I can wrap and send purchases that are gifts to third parties for you - email me to let me know and I can include a small gift tag message as well on your behalf.

Packaging is padded or prepaid envelopes with goods in recycled bubble wrap / recycled paper used to protect my recyclable cardboard gift boxes, which are decorated with patterned paper and tied with cotton twine string.
Please reuse the bubble wrap where you can - I know I've got a huge recycle stash that serves me well.

All items are available now and will be shipped via Australia Post. I ship international items once a week at a minimum.
Australian items are shipped within 24 hours of payment receipt.
I don't insure our standard mail as I try to keep things affordable for all - contact me prior to purchase if you wish to add insurance and I will send you a quote. Australian orders will be sent standard traceable post (2-5 days).

NOTE: I am not shipping internationally during the COVID 19 situation. Quoted shipping times may be subject to Australia Post delays - COVID 19 is slowing down some deliveries by 2 -5 days, but wow those Australia Post guys are doing a great job!

REFUNDS + RETURNS
I value your custom, and want you to be happy with your Sasha + Max piece.
Regretfully I do not refund for change of mind, so please select carefully, or should you need further information before purchase just drop me an email and I'll respond asap. Should there be any concerns with the quality of your purchase, contact me and I will work with you to get a great outcome.
Pierced earrings are unable to be exchanged due to hygiene regulations.