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Store Policies

Thank-you for visiting Calamity Bolt's FAQ page.
If your query isn't answered here, feel free to contact me.

Are these toys handmade?
Yes, with a whole lot of love! Surrounded by a bunch of doilies and vintage bibs and bobs, you can find me most days crafting away in my sunny studio in the New England region of NSW, Australia. Each horse is designed and crafted by me. I especially love incorporating vintage pieces. Items are mostly one-of-a-kind or small run with a certain bygone charm.

Do you do custom orders?
No, I don't sorry. All items are either ready-to-ship or pre-orders. Turnaround is generally 14-21 days for pre-orders, depending on demand. There is always something new in the works!

What is the recommended age for these hobby-horse toys?
Recommended age is 3+, to be used under adult supervision. The hobby-horses stand at approx 1 metre high and weigh close to 1kg.

Are the designs safety approved?
Yes. Calamity Bolt designs have been independently tested by NATA accredited laboratories. They comply with Australian Toy Standard AS/NZS ISO-8124.1:2002.

Do the hobby-horses have wheels?
No, these designs do not have wheels. Instead, each hobby-horse comes with a complementary riding sock, to dampen knocking on flooring, for happy galloping. For more robust outdoor play, you might like to try a rubber stopper, 2.5cm diameter, available from any good hardware store.

What wood do you use and how is it finished?
The sticks are sustainable hardwood, with natural tung and orange oil finish, non-toxic for little hands.

What are the care instructions?
Gentle spot clean only.

Do you ship worldwide?
Yes. Please enquire about shipping rates to your country. Please note any customs/duties/taxes are your responsibility.

How do you package?
Hobby-horses come carefully packaged in bubble-wrap and strong brown eco-paper.

How do I pay?
Payment is via PayPal or direct bank deposit. Payment is to be made at checkout. Payment to be made within 3 days of purchase unless other arrangements have been made. Unpaid items will be relisted.

Do you refund?
I want you to love your horse as much as I do! Please contact me if there is a problem. Returns can only be accepted if the item is not in accordance with your order. Item must be returned within 7 days of receipt in original packaging and in unused new condition for a full refund of purchase price. Refund does not include shipping costs. Refund can not be given for change of mind, so please choose carefully.

How can I contact Calamity Bolt?
Please use the contact form to send a message.
You can also follow along on facebook, pinterest and instagram

Thank-you for supporting handmade!
Elke

© 2009-2014 Calamity Bolt ®
All design and image rights reserved
Registered business NSW Australia