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Store Policies

So that we can keep shipping charges as low as possible Australian orders that accumulate less then $8.00 in shipping charges will be broken up into smaller parcels. If you would prefer for them to be sent as one parcel please convo us and we will arrange a custom order with the $8.00 parcel rate.

Returns due to defects.
So that we can keep shipping charges as low as possible Australian orders that accumulate less then $8.00 in shipping charges will be broken up into smaller parcels. If you would prefer for them to be sent as one parcel please convo us and we will arrange a custom order with the $8.00 parcel rate.

If proof is provided of the items fault (a simple photo will do) we will send out a replacement free of charge. If you choose to post the item back it must be sent and reported within 14 days of ordering the item and must still be in its original condition. You may be asked to provide proof (ie a tracking number) that the item was posted within the above time frame.

All other Returns.
We will happily provide a refund, less the cost of postage, if items do not fit or are unsuitable. The item must be returned to us in its original condition, unwashed and unused. All returns must be sent and reported within 14 days of ordering the item and must still be in its original condition. You may be asked to provide proof (ie a tracking number) that the item was posted within the above time frame.

Sale items and custom orders cannot be returned

Due to the nature of post, Bugsey Bee does not take responsibility for any items lost or damaged during transit.