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Store Policies

Listed Items
All items currently in my store are made to order unless specified ‘Ready to Post’. Please see store announcement for current turn around times. But please contact me for an exact time as sometimes it might be less than what i have stated.
Payment:
Payment is due within 48 hours of purchase. If payment is not made in that time, I will relist the item.
Postage:
All items are sent in secure packaging using Regular Australia Post. Please note, I cannot estimate delivery times once the product is posted. Please see the Australia Post website for delivery times to your area. To date Australia Post has been very reliable but for peace of mind, please consider tracked (Signature on Delivery) or express post. Should you require any other form of postage or courier, please do not hesitate to contact me for quotes etc. Should you not choose any other form of postage on top of the regular postage included in the listing you will be required to wait 4-6 weeks for your parcel to arrive before I can consider replacing or refunding. If a refund is required it will be for the amount of item only, postage costs cannot be refunded. Please also make sure you check at your local post office if your parcel has not arrived in satisfactory time.

Please feel free to contact me at thecolouredknot@gmail.com if you have any queries prior to purchasing.

I would love to receive feedback from you once you have received and are happy with your purchase.
Thanks and i hope you enjoy your purchase from The Coloured Knot
Bec